Frequently Asked Questions
Everything you need to know about your Sea-Gull timepiece.
Are your watches authentic Sea-Gull products?
Yes, we are the official Sea-Gull store. Every timepiece purchased here comes with an official certificate of authenticity and a unique serial number registered in our global database.
What kind of warranty do you offer?
All Sea-Gull watches purchased through our official shop are covered by a 2-year international warranty against manufacturing defects and movement malfunctions.
How long does international shipping take?
We offer worldwide shipping via express couriers. Orders typically arrive within 5-10 business days, depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for unworn watches in their original packaging. Please ensure the protective films are still intact to qualify for a full refund.
How should I maintain my mechanical watch?
We recommend servicing your mechanical movement every 3-5 years. Avoid exposing the watch to strong magnetic fields and ensure the crown is fully pushed in before contact with water.
Do I need to pay import duties and taxes?
Depending on your country, you may be responsible for local import duties and VAT. Please check your local customs regulations for high-value luxury goods before placing an order.